Mr. Morello is described as a slightly confused, pear-shaped 45 year old Italian immigrant who has recently moved from Devon to London with his wife and three children. In attempting to make sense of the peculiar ways of the British, he corresponds with a number of institutions and individuals, who have little choice but to take him seriously and to respond courteously, feigning concern for Mrs. Morello’s bad feet and the goat’s diet, should they bring her with them when shopping in Harrod’s.